Khalagor Terms & Conditions – Complete Guide to Using the Platform

1 Introduction

These Terms & Conditions constitute a legal agreement between Khalagor (referred to as "we", "the platform", or "Khalagor") and its members (referred to as "you" or "member"). By using Khalagor's website or services, you confirm that you have read and agreed to these Terms & Conditions in full.

Khalagor is an online gaming platform operating under an international license. Our terms and conditions may be updated from time to time. Members will be notified in advance via their registered email for any major changes.

2 Account Registration

The following requirements must be met to open an account on Khalagor:

• Members must be at least 18 years of age. Accounts belonging to minors will be closed immediately.
• Each individual may only register one account. Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• All information provided during registration must be truthful, accurate, and up to date. Providing false information will result in account closure.
• Accounts must be registered in your own name. Managing an account on behalf of someone else is strictly prohibited.
• Members are solely responsible for keeping their account password confidential.
• If you suspect unauthorized access to your account, contact Khalagor Support immediately.

Account Closure Request

Members may request to close their account at any time by emailing support@khalagor.ws. You will have the opportunity to withdraw your available balance before the account is closed; however, any bonuses with unmet wagering requirements will be forfeited.

3 Identity Verification (KYC)

Khalagor complies with international Anti-Money Laundering (AML) regulations. As a result, members may be required to submit identity documents prior to withdrawals above a certain amount or during account verification.

Required Documents

• Proof of Identity: National ID card, passport, or driving license.
• Proof of Address: Utility bill, bank statement, or government-issued letter (issued within the last 3 months).
• Payment Method Verification: Proof of the mobile banking number used.

Withdrawal requests may be delayed if the KYC process has not been completed. KYC verification is typically completed within 24 to 48 business hours.

4 Payment Policy

Deposit

Khalagor accepts multiple deposit methods. Deposits are generally processed instantly. A minimum deposit amount applies and is subject to change from time to time.

• Deposited funds may only be used for gaming purposes.
• Depositing using another person's payment method is strictly prohibited.
• Khalagor does not charge any fees on deposits; however, charges may apply from your payment provider.

Withdrawal

The following conditions are verified before a withdrawal request is processed:

• KYC verification must be completed.
• If a bonus is attached to your account, the specified wagering requirements must be met.
• The withdrawal method must match the deposit method where possible.
• Approved withdrawals are typically processed within 5 minutes to 24 hours.
• Unusual or suspicious withdrawal requests may be held for additional verification.

5 Bonuses & Promotions

Khalagor offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which should be read carefully before claiming.

General Bonus Terms & Conditions

• Wagering Requirement: The bonus amount must be wagered a specified number of times. For example, a 30x wagering requirement means you must place BDT 30,000 in bets for a BDT 1,000 bonus.
• Time Limit: Each bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Maximum Bet Limit: Maximum bet amounts are restricted while a bonus is active.
• Game Restrictions: Some bonuses can only be used on specific games. Bonus contribution rates vary by game.
• Same Household/IP: Multiple bonus claims from the same household or IP address are not permitted.

Bonus Abuse

Khalagor monitors closely to prevent bonus abuse. This includes claiming bonuses across multiple accounts, completing bonus wagering through risk-free betting methods, and creating artificial betting patterns to exploit bonuses. If such activity is detected, the bonus and any associated winnings will be voided.

6 Gaming Rules

The following rules apply to all games played on Khalagor:

• Game outcomes are determined by a Random Number Generator (RNG) with no human intervention.
• If a game result is irregular due to a technical error, Khalagor reserves the right to void that round.
• If a game round is lost due to a disconnection, Khalagor will resolve the matter based on server logs.
• Harassing the dealer or making inappropriate comments via chat in Live Dealer games is strictly prohibited.
• Bets in Sports Betting cannot be changed once confirmed (except where a cash-out option is available).
• Khalagor reserves the right to void any bets placed on clearly incorrect odds or lines.

7 Fair Play Policy

Khalagor is committed to fair and transparent gaming. All our games are regularly audited by independent third parties.

• RTP (Return to Player) information for all slots and table games is available on each game's page.
• Khalagor never manipulates game outcomes.
• If a member has doubts about a game result, they may request to review the game history and logs.
• Exploiting software or hardware errors to gain an unfair advantage is strictly prohibited.

8 Responsible Gaming

Khalagor believes gaming should be a healthy form of entertainment. We encourage members to play responsibly and offer the following tools to help:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Your session will automatically end once you reach a set loss amount.
• Session Time Limit: Decide in advance how long you want to play each session.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 6 weeks.
• Self-Exclusion: Contact support to arrange an extended break.

If you feel that gaming is causing you financial or emotional distress, please reach out to our support team right away. For more information, visit our Responsible Gaming Visit the page.

9 Privacy & Data Protection

Khalagor is committed to protecting members' privacy. Our in the Privacy Policy Available.

• Member information is never sold to third parties.
• You may opt out of marketing communications at any time.
• Members have the right to request access to, correction of, or deletion of their personal data.
• Cookie usage is governed by a separate policy.

10 Account Suspension & Closure

Khalagor reserves the right to temporarily suspend or permanently close a member's account for any of the following reasons:

• Violation of the Terms & Conditions.
• Registering with false or incomplete information.
• Managing multiple accounts.
• Attempting bonus abuse or fraud.
• Money laundering or suspicious financial activity.
• Harassing other members or staff.
• Disrupting the security or operation of the platform.

Upon account closure, any valid balance (excluding bonuses and subject to conditions) will be returned. However, balances may be forfeited in cases of fraud or rule violations.

11 Dispute Resolution

If you have a complaint or dispute, please contact the Khalagor support team first. We aim to respond within 48 business hours.

• Contact us via live chat for the fastest resolution.
• Send a detailed complaint by email to: support@khalagor.ws
• If you are not satisfied with the support team's resolution, use the escalation path – include "Escalation Request" in the subject line of your email.

Khalagor is committed to resolving all disputes fairly and impartially. Every complaint is recorded and used to improve our systems.

12 Changes to Terms

Khalagor reserves the right to update these terms and conditions at any time. Notice will be provided according to the nature of the change:

• Minor changes: The last updated date on the website will be revised accordingly.
• Major Changes: Advance notice will be sent to your registered email.
• Continued use of the platform after any changes will be taken as acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.