1 Introduction
Khalagor (referred to as "we", "our", or "Khalagor") takes your privacy seriously. This Privacy Policy explains what information we collect when you use Khalagor's website and services, why we collect it, and how we use it.
By using Khalagor's services, you consent to the processing of your data as described in this privacy policy. If you disagree with any part of this policy, please contact us before using our services.
This Privacy Policy of ours Terms & Conditions' an integral part. Reading both documents together will give you a complete picture of your relationship with Khalagor.
2 What Information We Collect
Khalagor collects several types of information. Details are provided below:
Personally identifiable information
| Data type | Example | Reason for collection |
|---|---|---|
| Contact Information | Name, email, phone number | Account Creation & Communication |
| Identity verification information | National ID, passport number, date of birth | KYC verification & age confirmation |
| Address Information | Residential address, city, postcode | Identity Verification & Legal Requirements |
| Financial information | Mobile banking number, transaction history | Payment Processing |
Automatically collected data
- Device Information: IP address, browser type, operating system.
- Usage Data: Which pages you visited, how long you stayed, and where you came from.
- Gaming Activity: Game history, bet amounts, win/loss records.
- Log Data: Login time, logout time, session duration.
3 How Data Is Collected
We collect information in several ways:
- Directly From You: When filling out the registration form, submitting KYC documents, contacting support, or completing surveys.
- Automatically: Through cookies, web beacons, and log files while browsing the website.
- From third parties: Necessary information may be obtained from payment providers, identity verification services, and fraud prevention agencies.
- From Public Sources: Publicly available sanctions lists or other information may be checked where legally required.
Please note: We only collect information that is necessary to provide our services, meet legal obligations, or ensure security. Collecting unnecessary data goes against our policy.
4 Purpose of Data Use
Khalagor uses your information for the following purposes:
- Account management: Registration, login, password reset, and account settings updates.
- Identity verification: Age and identity verification as required by law.
- Payment processing: Processing deposits and withdrawals and maintaining transaction records.
- Service Improvement: Understanding which games are popular and where issues arise to improve the platform.
- Security Guaranteed: Detecting and preventing fraud, money laundering, and other illegal activities.
- Customer Support: Resolving your issues and answering your questions.
- Responsible Gaming: Identifying potentially risky gaming behaviour and providing timely support.
- Marketing Communications: Sending you relevant offers and promotions with your consent.
- Legal Obligations: Meeting regulatory requirements and complying with court orders.
6 Data Protection
To protect your data, Khalagor follows industry-standard technologies and practices:
- TLS/SSL Encryption: All data transmissions on the website are secured with 256-bit SSL encryption.
- Database Encryption: Stored sensitive data is kept in encrypted format.
- Access Control: Only authorized personnel can access data on a need-to-know basis.
- Regular security audits: Regular penetration testing and security audits conducted by independent experts.
- Two-Factor Authentication (2FA): An extra layer of security for account login.
- Firewall & DDoS Protection: Server-level protection against cyber attacks.
Please keep in mind that no system can guarantee 100% security on the internet. In the event of a security breach, we will promptly notify affected members as required by law.
7 Data Retention Period
Khalagor does not retain your data longer than necessary. Retention periods by data type:
| Data type | Retention Period |
|---|---|
| Account & KYC Information | 5 years after account closure (as required by law) |
| Transaction records | 5 years after the last transaction |
| Gaming history | While account is active + 3 years |
| Support contact | 3 years from the date of contact |
| Marketing Information | Up to 30 days after opt-out |
| Web logs & cookie data | Up to 13 months |
Once the retention period ends, data is securely deleted or anonymized by removing all personally identifiable elements.
9 Your rights
You have the following rights over your personal data. To exercise them, email us at support@khalagor.ws.
We aim to respond within 30 business days of receiving your request. For complex requests, this may take longer, but you will be notified in advance.
10 Minors' Data
Khalagor strictly does not knowingly collect data from anyone under the age of 18. Our services are intended for adults only.
If we become aware that a minor has created an account on our platform, that account will be immediately closed and all associated data will be deleted.
A note for parents: if you suspect your child has created an account on Khalagor, please contact us immediately at support@khalagor.ws.
11 International Data Transfers
As Khalagor operates as an international platform, your data may be stored on servers across different countries. Regardless of where your data is transferred, the same level of protection outlined in this Privacy Policy is always maintained.
- International data protection standards are followed for all data transfers.
- Adequate safeguards are ensured in every country to which data is transferred.
- Data protection is ensured through Standard Contractual Clauses or other recognized mechanisms.
12 Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@khalagor.ws
- Subject Line: Include "Privacy Request" in the subject line for a faster response.
- Response time: Usually within 2 business days.
Use the website's live chat for instant support. Our support team is always ready to help you in Bangla.